Unanswered questions? Have a look at our FAQ.

Is your question still unanswered? Head over to our contact page and send us a message!

Question How much does shipping cost?
AnswerShipping is completely free worldwide, that means that we ship to every country, free of charge!
Question How do I place an order?
Answer1) Visit our website and find an item you’d like to order.
2) Click the item, select the size and press “Add to cart”
3) Once all items are in your cart click the cart icon.
4) Click on ‘Checkout’ at the top right corner of the page.

7) Follow the instructions to enter your shipping address, and then your payment details. If your order is successful, you will see a page with your Order number.

Question After I placed an order, when will it be shipped?
AnswerOrder processing time is between 4-6 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you.
Question Unclaimed / Rejected / Returned Packages?
AnswerAll packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item’s value if that happens. Please do remember to check your address carefully when you place an order.
Question Do you accept returns?
AnswerIf you are unsatisfied with your purchase, please send us an email within 7 days of receiving your order. If you do decide to return it to us, you will either be given store credit of equal value.

We do not charge any types of restocking or handling fees, however please note that buyers are responsible to pay for the return shipping/postage costs and we will not be able to reimburse these costs.

Question I have another question, where do I contact you?
AnswerIf you have any other questions feel free to navigate to the “Contact” page or simply send us an email at: info@alphaclothing.eu